BoldDesk®Customer service software offering ticketing, live chat, and omnichannel support, starting at $49/mo. for 10 agents. Try it for free.
Hi Team,
I've observed a significant difference in context menu behavior between PC and mobile devices. On PCs, the context menu functions perfectly. However, on mobile devices, the context menu are not working as intended. Screenshots are attached for your reference.
On PC: 
On Mobile devices:
Hi Yonz,
Thank
you for reaching out to us. Currently, form designer support is not available
on mobile devices, so the context menu items will appear the same as in desktop
mode. To achieve a similar context menu experience on mobile, you can enable
desktop mode. Please review this and confirm whether it meets your
requirements.
Regards,
Sathiyaseelan K
Hi Sathiyaseelan,
I have configured enableDesktopMode to true to ensure the context menu behaves identically on both desktop and mobile. While the setting works as expected on PCs, mobile devices are still presenting their default context menu, rather than the intended desktop version.
Regards,
Yonz
Hi Yonz,
Thank
you for the update. We were able to reproduce the reported issue “Context menu appeared different for both the desktop
and mobile mode” and suspect this to be a defect. We will analyze
further on this and update you with more details on March 21, 2025.
Regards,
Sathiyaseelan K
Hi Sathiyaseelan,
Thank you for the update. We appreciate you looking into this and confirming the issue. We'll look forward to hearing more details on March 21, 2025.
Best regards,
Yonz
Hi Sathiyaseelan,
Thank you for the update. We appreciate you looking into this and confirming the issue. We'll look forward to hearing more details on March 21, 2025.
Best regards,
Yonz
Hi Yonz,
Thank
you for your patience. This issue has already been fixed in the recent Volume 1
release, and the fix will be included in the upcoming Volume 1 release. We
expect to release it by next week. Once Volume 1 is released, we will provide
an update.
Regards,
Sathiyaseelan K
Thank you for the update, Sathiyaseelan. I appreciate you letting me know, and I look forward to the Volume 1 release next week.
Thank you for the update, Sathiyaseelan. I appreciate you letting me know, and I look forward to the Volume 1 release next week.
Hi Yonz,
Thank you for your patience. We have fixed
the reported issue "Context menu appeared different for both
the desktop and mobile mode" and the fix for the reported issue was included in our latest
weekly release v29.1.33. Kindly upgrade to that version to get the issue
resolved.
Root cause: The context menu was not appearing on
long-press in touch mode because the original logic only checked if the device
was a touchscreen (Browser.isDevice) but did not account for whether the text
selection was specifically made using touch. Additionally, it only considered
selections where the selectionRangeArray length was greater than
zero.
Solution: A check for isTouchSelection, ensuring
that touch-based text selections are correctly identified. Additionally, the
condition was refined to explicitly handle cases where the selectionRangeArray
length is exactly one, ensuring proper detection of text selections in touch
mode.
Packages:
|
Service side package |
ASP.NET Core :
|
CDN Links:
https://cdn.syncfusion.com/ej2/29.1.33/dist/ej2.min.js
https://cdn.syncfusion.com/ej2/29.1.33/material.css
https://cdn.syncfusion.com/ej2/29.1.33/dist/ej2-pdfviewer-lib/pdfium.js
https://cdn.syncfusion.com/ej2/29.1.33/dist/ej2-pdfviewer-lib/pdfium.wasm
Regards,
Sathiyaseelan K
Hi Yonz,
We're
pleased to hear that your issue has been resolved. Don't hesitate to reach out
if you need any further assistance.
Regards,
Sathiyaseelan K
