Out of memory exception thrown When opening Xlsx File - Branched from 175452

[Manik Mittal]

I am running docker on Linux machine on AWS. Running into OOM issue. Any help is deeply appreciated.

I am facing issue with XLSX files

[Alex Harson James Henso]

Hi Team,

 

We are in the process of setting up the mentioned environment to continue our investigation. Once the setup is complete, we will provide the details by January 16, 2025.

Thank you for your patience and understanding. Please feel free to reach out if you have any further questions or concerns.

 

Regards,

Alex Harson James H

[Manik Mittal]

Thanks Alex,

Can we please expedite? This is impacting our customers. The docker container again went down today.

Appreciate a quick closure.

Regards,

Manik Mittal

[Manik Mittal]

The memory is growing for the container. Do we have any documentation for running it in production? Is there some thing we are doing wrong?

[Manik Mittal]

The container is repeatedly getting crashed.

This is our docker-compose file:

version: '3.4' services: spreadsheet-server: image: syncfusion/spreadsheet-server:28.1.33 environment: #Provide your license key for activation SYNCFUSION_LICENSE_KEY: <Syncfusion key> ports: - "8080:8080"

[Manik Mittal]

I tried running it in local also. After loading multiple files, it failed with 137 in the container. No any error details.

[Janakiraman Sakthivel]

Hi Manik Mittal,

I have pulled the spreadsheet-server image from Docker Hub, created the docker-compose.yml file based on your shared details, and then ran the Docker service. We used the Docker instance's localhost for open and save actions in the Spreadsheet component to check your reported query. However, we were unable to replicate the problem you reported on our end. The import action works properly, even when loading multiple times, and the export actions also function correctly.

For your convenience, we have attached the created docker-compose.yml file and a video demonstration.

To proceed further on our end, please share the details of the reported problem. If it occurs with any particular file, kindly share that file (with dummy data) to help us replicate the issue. Additionally, please confirm whether the problem occurs while exporting the spreadsheet (e.g., to PDF or Excel files).

And let us know if the issue happens only when loading different files multiple times or in any specific scenario.

Also, please provide clear details about your system OS and environment to help us investigate further. Additionally, please share a video demonstration for better understanding.

Based on the details you provide for our requested information above, we will review and provide an improved solution promptly.

[Janakiraman Sakthivel]

Please find the attachments below for your reference.

Attachment: Attachments_195745_3a893ee.zip

[Manik Mittal]

Thanks Jankiraman for your response,

What I did was to execute the api multiple times with many heavy files (~3-5 MB). Initially it works fine. After a while it stopped working and threw 137 error.

Did you try doing a load test on it?

When I see on linux server, it starts another process ("dotnet"), outside of the container, which keeps on growing and cause the container to fail.

[Janakiraman Sakthivel]

Hi Manik Mittal,

Kindly refer to the ticket below for further updates regarding this query.

Ticket link: https://support.syncfusion.com/support/tickets/681296

[Stefanie Hill]

We are also experiencing this issue (support ticket: https://support.syncfusion.com/support/tickets/687033). Are there any updates on this?

[Babu Periyasamy]

Hi Stefanie Hill,

We have validated the query and provided the necessary details in the respective ticket. Kindly follow up on the ticket for further updates.

Ticket link: https://support.syncfusion.com/support/tickets/687033

Please let us know if you have any concerns.