Collaborative Editing reply comment not applyRemoteAction

[Tam Nhat]

Hi team,

My project encountered an error related to replying to comments in Collaborative Editing. The process involves uploading a .docx file that already contains comments and then replying to those comments. However, another user experienced an error: replyComment undefined. Could your team please help me check this?

Thank you !

[Mohammed Affan Saqib Hussain]

Hi Tam Nhat,

We can able to reproduce the reported issue. Currently, we are validating the issue and get back to you with more details by December 31,2024.

Regards,

Mohammed Affan C

[Tam Nhat]

Dear Mohammed Affan C,

Thank you for your response. I will wait for further updates from you by December 31, 2024.

Best regards,
Tam Nhat

[Mohammed Affan Saqib Hussain]

Hi Tam Nhat,

Thank you for your update.

As previously stated, we are currently evaluating the issue and will provide you with more information by December 31, 2024.

Regards,

Mohammed Affan C

[Niranjan Anumuthu]

Hi Tam Nha,

We are currently validating this issue with high priority and require additional time for validation. We will provide further details by November 03, 2025.

Regards,

Niranjan Anumuthu.

[Aravind Dharani]

Hi Tam Nhat,

We have confirmed the reported issue `Collaborative editing reply comment issue’ as a defect and logged a defect report. We will fix this issue in our upcoming patch release which is scheduled for January 28, 2025.

 

You can track the status of the bug through the below feedback link:

https://www.syncfusion.com/feedback/64396/collaborative-editing-reply-comment-issue

 

Disclaimer: “Inclusion of this solution in the weekly release may change due to other factors including but not limited to QA checks and works reprioritization.”

Regards,

Aravind D

[Aravind Dharani]

Hi Tam Nhat,

We are glad to announce that our patch release (v28.2.4) has been rolled out successfully. In this release, we have added the fix for the reported issue
"Collaborative editing reply comment issue".

Please upgrade to the latest version packages to resolve this issue:

Client side:

https://www.npmjs.com/package/@syncfusion/ej2-documenteditor

https://www.npmjs.com/package/@syncfusion/ej2-react-documenteditor

Server side:

https://www.nuget.org/packages/Syncfusion.Ej2.Wordeditor.ASPNet.Core/ 

https://www.nuget.org/packages/Syncfusion.Ej2.Wordeditor.ASPNet.MVC5/

Feedback link: 

https://www.syncfusion.com/feedback/64396/when-replying-to-the-comment-in-collaborative-editing-facing-comment-mismatch

 Root Cause:

When opening the document with an existing comment, a new comment is generated. As a result, the reply comment is not added for other users.

Regards,

Aravind