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Empty document when printing pdf in IE 11

Hi,

we want to print a pdf document in IE11 (Version 11.1282.17763.0).
The document with its 3 pages is shown correctly in the pdfviewer.
After this we want to print the document to a pdf file. After saving the pdf and opening the file, the saved document is empty. The document has 3 pages but these three pages are blank.
This problem is reproducable for us with the attached project.

Is this a known bug for IE. Can you provide us a fix for this problem?

Thanks
Matthias






Attachment: PrintIE_1261c3e3.zip

16 Replies 1 reply marked as answer
AA Akshaya Arivoli Syncfusion Team July 11, 2020 03:47 AM UTC

Hi Matthias , 
 
We can reproduce the issue “ Page no 3 in the printed document is blank in IE” and suspect this to be defect. We will analyze further on it and update you with more details on July 15th, 2020. We have shared the output document in the below link, 




  

Please revert us with more details, if you still need further assistance. It will be helpful for us to investigate further and assist you better. 

Regards, 
Akshaya  


Marked as answer
MW Matthias Wagner July 13, 2020 07:24 AM UTC

Hi Akshaya,

i dont think the problem is our pdf.
I can reproduce this issue with your own demo on Syncfusion website.


If i print the document first time, only some pages are missing. If i print the document again, the printed document is completly empty. 

Regards
Matthias



MW Matthias Wagner July 13, 2020 01:09 PM UTC

Attached is the empty printed pdf.

Attachment: PdfViewer_7e69c9e1.zip

AA Akshaya Arivoli Syncfusion Team July 14, 2020 08:07 AM UTC

Hi Matthias , 

Thank you for your update. 

We can reproduce the reported issue “If i print the document again, the printed document is completely empty” with the provided details and suspect this to be defect. We will analyze further on this and update you with more details on July 16th, 2020. 

Regards, 
Akshaya 



AA Akshaya Arivoli Syncfusion Team July 16, 2020 04:18 PM UTC

Hi Matthias , 

We have confirmed that the reported issue is a defect and logged the defect report for the same. The path for the issue is estimated to be available on August 6th, 2020 


Regards,  
Akshaya 


AA Akshaya Arivoli Syncfusion Team August 12, 2020 10:46 AM UTC

Hi Matthias, 

Thank you for your patience. 

We have fixed the reported issue “If i print the document again, the printed document is completely empty” and shared the patch for the same in the below link, 

HTTP Link 
HTTP Link(Assemblies) 
HTTP Link(Nuget) 

Kindly include the provided file in your project to get the fix. 

Please try it and revert us with more details if you need further assistance. 

Regards, 
Akshaya 



MW Matthias Wagner August 24, 2020 01:04 PM UTC

Hi.

I just tried your bugfix, and copied the files from the patch into my project, but the bug still exists.
After printing the document in IE, either page 3 is missing or the document is completly empty.

Can you confirm? I attached my project again with the new libs.

Attachment: PrintIE_a675d4e2.zip

MS Mohan Selvaraj Syncfusion Team August 26, 2020 07:10 AM UTC

Hi Matthias, 

Sorry for the inconvenience. 


We can able to reproduce the issue with the provided PDF document , So we will check in our end and update you with further details on August 28th 2020. 

Regards, 
Mohan S 


AA Akshaya Arivoli Syncfusion Team September 1, 2020 02:11 AM UTC

Hi Matthias,  

Sorry for the inconvenience caused. 
We are currently checking on the reported issue with high priority. We will update you with further details on September 2, 2020 

Regards,
Akshaya 


AA Akshaya Arivoli Syncfusion Team September 2, 2020 11:13 AM UTC

Hi Matthias,     
   
Thank you for your patience.  

We have confirmed that the reported issue is defect and logged the defect report for the same. The fix for the reported issue is estimated to be available on September 14, 2020  
   

Regards,  
Akshaya   


AA Akshaya Arivoli Syncfusion Team September 14, 2020 04:30 PM UTC

Hi Matthias, 

We have fixed the reported issue and the fix is in testing phase. We are working on this with high priority, we will update you with the patch on September 16, 2020 

Regards, 
Akshaya  


MS Mohan Selvaraj Syncfusion Team September 16, 2020 05:31 PM UTC

Hi Matthias,  

Sorry for the inconvenience. 


We are currently working on resolving the issue with high priority. We will provide the patch for the same on September 21st 2020 

Regards,  
Mohan S

AA Akshaya Arivoli Syncfusion Team September 24, 2020 03:11 PM UTC

Hi Matthias ,

We have fixed the reported issue and the patch for this fix can be downloaded from the following location.

Recommended approach - exe will perform automatic configuration
Please find the patch setup from below location:
http://syncfusion.com/Installs/support/patch/18.2.0.44/1233667/F155895/SyncfusionPatch_18.2.0.44_1233667_9242020092254490_F155895.exe 
 

Advanced approach – use only if you have specific needs and can directly replace existing assemblies for your build environment
Please find the patch assemblies alone from below location:
http://syncfusion.com/Installs/support/patch/18.2.0.44/1233667/F155895/SyncfusionPatch_18.2.0.44_1233667_9242020092254490_F155895.zip 
 

Kindly refer the provided script file in your project. 

Note :
You can change how you receive bug fixes by navigating to the following link and updating your preferences.

https://www.syncfusion.com/support/directtrac/patches

Disclaimer :
Please note that we have created this patch for version 18.2.0.44 specifically to resolve the following issue(s) reported in this/the forum 155895 

If you have received other patches for the same version for other products, please apply all patches in the order received. 

This fix will be included in our 2020 Volume SP release which will be available in end of October 2020.

Regards,
Akshaya Arivoli 


MW Matthias Wagner November 13, 2020 12:16 PM UTC

Hello Akshaya,

thanks for your answer and for the patch.

I´ve been testing and there are two more questions now.

  1. Sometimes (unfortunately I dont know how to reproduce it), there is printed only a quarter of the last page of the document. See the two pdf-files in the attachement. One is correct and on the other the rest of the last page is missing.
    Did you perhaps face this problem before or have an idea how this can happen or how to fix this?

  2. I wanted to reproduce the issue in my test project, also in the attachment.

    The problem here is:
    When I click the print button in the pdf-viewer, the print dialog doesnt open. Could you have a look why the dialog doesnt open in this testproject?
Regards
Matthias 

Attachment: print_fa95b638.zip

AA Akshaya Arivoli Syncfusion Team November 16, 2020 12:23 PM UTC

Hi Matthias, 

We are currently checking on the reported query with the provided details and we will update you with more details on November 17, 2020 

Regards, 
Akshaya  


AA Akshaya Arivoli Syncfusion Team November 18, 2020 04:09 AM UTC

Hi Matthias, 

Thank you for your patience. 

We were unable to reproduce the reported issue with the provided sample in Chrome browser. We have shared the output document in the below link, 
Can you please confirm us whether you are facing the reported issue in the IE and if so revert us with the modified sample , so that we can try to reproduce in IE also. Because we are facing the below issue while running the provided sample in Internet Explorer 
 

Please revert with more details about your issue, browser details and version, if any concerns on this 
Regards, 
Akshaya  


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