Menu Items Cannot Be Scrolled To

[Lance Harwell]

I've implemented the menu control in a sidebar within my application. It's worked like a charm until a couple of days ago. Now, the menu loads correctly but sub items go away when I try to mouse over them. 

[Silambarasan I]

Hi lance, 

 

Thank you for contacting Syncfusion support. 

 

We have checked the reported issue with our latest version (v16.4.46) by rendering the EJ2 – Menu (vertical orientation) inside the Sidebar and the sub menu items are shown properly on mouse hover in  

our end. For your convenience, we have attached the demonstrated sample and hosted a live demo. 

 

Hosted sample: 

http://internaldemo.syncfusion.com:1717/F141901 

 

Local sample:  

http://www.syncfusion.com/downloads/support/forum/141901/ze/WebApplication2420924947 

 

Could you please check again once cleaned the browser cache and get back to us? If still issue persists, we would like to know the following details. 

 

1. Please share your Essential Studio product version that you are currently using. 

 

2. Could you please ensure that the assemblies and assets (CSS & scripts) references are referred from same product version? 

 

3. Please share the code snippet or the details if you did any customization with Menu or Sidebar. If possible, please replicate your issue with the above sample and get back to us. 

 

Could you please get back to us with the above information so that we can analyze based on that and provide you a solution quickly?  The information provided would be great help for us to proceed further. 

 

Regards, 

Silambarasan 

[Lance Harwell]

I have cleared my cache and verified that everything is within the same version. As I said, this is a new issue that has arisen over the last few days. To my knowledge, nothing has changed with the project setup in that time. I'm attaching my layouts view and menu view. Layouts loads menu as a partial view. The object that is used for menu items is defined below.

public class JsonMenuItem

        {

            public int Id { get; set; }

            public int ParentId { get; set; }

            public string DisplayName { get; set; }

            public string URL { get; set; }

            public int DisplayOrder { get; set; }

            public bool Active { get; set; }

        }

Attachment: Files_de5b27cc.zip

[Christopher Issac Sunder K]

Hi Lance, 

Thanks for your update. 

We have checked your provided code files and created the sample based on this but the EJ2 Menu is working properly in our end while rendering it in a partial view. Please find the below sample for your reference, 

Hosted Demo Link: http://internaldemo.syncfusion.com:1717/F141901 

 

Sample Link: http://www.syncfusion.com/downloads/support/forum/141901/ze/WebApplication2654630567 

 

Meanwhile, we have prepared a video demonstration for this, please find the link below. 

Video Link: http://www.syncfusion.com/downloads/support/forum/141901/ze/video-2084831646 

Please check the above links and replicate the issue in the above sample and send back to us so that it would be helpful for us to provide you the prompt solution. 

Thanks,
Christo

[Lance Harwell]

I'm unable to replicate it in the given solution; however, the problem does persist in my solution.

[Christopher Issac Sunder K]

Hi Lance, 

Since we can’t reproduce the issue in our end, we have created a direct trac incident to discuss the issue in your application. You can check your incident in the following link, 

https://www.syncfusion.com/support/directtrac/incidents 

Please make further follow ups in that incident. Let us know if you have any concerns. 

Thanks, 

Christo