Cannot select value on tablet or mobile device

[Robert]

Hi,

I'm using the DateTimePicker, which works fine on a PC, but I'm having problems with using the control on mobile devices and tablets. Depending on the placement of the control, it may show all of its details when selected, but if it is lower down on the screen they only partially show in the browser. To get to the remaining details you need to scroll down, but scrolling down on the control or another part of the page causes the details view to close.

Is there some option I need to set to work with this control correctly, or some way to work around this issue?

[Robert]

Hi,

The problem occurs in landscape and portrait mode on a Samsung Galaxy S4 in portrait and landscape modes(specs here http://www.gsmarena.com/samsung_i9500_galaxy_s4-5125.php).

I can send you a link and login if that would help you recreate the problem, please let me know where you'd like it sent.

[Francis Paul Antony Raj]

Hi Robert, 

 

We were able to reproduce an issue at our end (“Cannot select value on tablet or mobile device”). We had confirmed this as a defect and logged an issue report for this. We had created a new incident under your account to track the status of the issue reported in this forum. Please log on to our support website to check for further updates. 

https://www.syncfusion.com/account/login?ReturnUrl=%2fsupport%2fdirecttrac%2fincidents 

 

Regards, 

Francis Paul A 

[Robert]

Thanks Francis, much appreciated, since my apps are required to work on a range of mobile devices.

[Francis Paul Antony Raj]

Hi Robert, 

 

Thanks for the update 

 

Please let us know if you need further assistance on this. 

 

Regards, 

Francis Paul A