Vertical scrolling in ScrollView being catched while SfRotator is horizontal

[Yoram Griguer]

Hi,

We currently have an horizontal SfRotator inside a vertical ScrollView. The problem is vertical scrolling works perfectly except inside the SfRotator: when we scroll vertically touching an area inside the rotator, the event seems to be catched and it doesn't scroll at all. As the rotator has an horizontal orientation, it should only catch horizontal scrolling. Could you check this and perhaps give me a hint on how I could resolve this?

Thank you very much in advance.

Best,

Yoram.

[Rathana Kumar Sekar]

Hi Yoram,

Thanks for contacting Syncfusion Support.

We were able to reproduce the issue and have logged defect report regarding this. A support incident to track the status of this defect has been created under your account. Please log on to our support website to check for further updates.

https://www.syncfusion.com/account/login?ReturnUrl=%2fsupport%2fdirecttrac%2fincidents/

Regards,
Rathanakumar S.

[Yoram Griguer]

Thank you for your answer. However, I don't see any new ticket in my account, are you sure the ticket has been created?

Thank you very much,

Yoram.

[Ashwini Paranthaman]

Hi Yoram, 

Due to technical glitch that might not have appeared in your list. Please refresh and check if the incident is available in your account. 

Regards, 

Ashwini P. 

[Yoram Griguer]

Yes I see it now, thank you. Do you have an idea when it will be fixed?

Thank you.

[Ashwini Paranthaman]

Hi Yoram, 

The techinal glitch has been resolved. If your query is related to the issue "Vertical scrolling in ScrollView being catched while SfRotator is horizontal" reported in this forum then please follow up with the incident that has been created under your account. 

Regards, 

Ashwini P. 

[Charlin]

Hi, 

Any news about this issue? I'm having the same issue on v16.4.0.52. 

[Vanaja Annasamy]

Hi Charlin,

Greetings from Syncfusion.

We have checked with the reported issue and we were unable to reproduce in our latest version (16.4.0.54). We have prepared the sample for your reference. Please download the same ffrom the below link.

Sample link: http://www.syncfusion.com/downloads/support/directtrac/general/ze/RotatorSample1136675706 

Please try our sample and check whether you could reproduce the reported issue. If not please provide the issue replicating sample with the replication procedure and it will help us to proceed further with your requirement.

Regards,
Vanaja R.A.
 

[Charlin]

Hi Vanaja R.A,

Thanks for your quick response. 

The Sample is working fine because it is not using a ScrollView.

Using the same sample you sent me if I wrap the content in a ScrollView then I won't be able to scroll vertically over the Carrousel. 

[Vanaja Annasamy]

Hi Charlin,

We have prepared the SfCarousel sample inside ScrollView and we could not reproduce the reported issue. We have provided the sample for your reference. Please download the same from the below link.

Sample link: http://www.syncfusion.com/downloads/support/directtrac/general/ze/carousel_6_2-2141020558
 
Please try our sample and check whether you could reproduce the reported issue. If not, please modify our sample based on your scenario and revert with the modified sample with the replication procedure and it will help us to provide exact solution for your requirement .

Regards,
Vanaja R.A.

[Trevor Christensen]

Hi,

We currently have an horizontal SfRotator inside a vertical ScrollView. The problem is vertical scrolling works perfectly except inside the SfRotator: when we scroll vertically touching an area inside the rotator, the event seems to be catched and it doesn't scroll at all. As the rotator has an horizontal orientation, it should only catch horizontal scrolling. Could you check this and perhaps give me a hint on how I could resolve this?

Thank you very much in advance.

Best,

Yoram.

I am still seeing this original issue on iOS with version v17.1.0.44.

[Muneesh Kumar G]

Hi Trevor, 

 

Sorry for the inconvenience caused. We have already fixed the reported issue. Please find the patch for this issue from below location. 

 

Assemblies: 

 

http://www.syncfusion.com/downloads/support/directtrac/general/ze/CustomAssembly1458483095 

 

Assembly Version: v17.1.0.44 

 

Please replace the custom assemblies in below location.   

 

  lib/iOS/Syncfusion.SfRotator.iOS.dll 

 

Disclaimer: 

 

Please note that we have created this patch for the version 17.1.0.44 specifically to resolve the issue reported in this. 

 

This fix will be included in our upcoming weekly nuget release which will be available on 14^th May 2019. 

 

Please get back us, if you have any concern. 

 

Thanks, 

Muneesh Kumar G. 

 

[Trevor Christensen]

It looks like this was not included in the 17.1.0.47 release today. Can you confirm that it will be in the next weekly nuget release?

[Muneesh Kumar G]

Hi Trevor,  

 

Sorry for the inconvenience caused. Due to some complexity this fix was not included in our Vol 1 SP 1 release. This fix will be included in our upcoming weekly nuget release which will be available on 21st May 2019.  

 

Thanks, 

Muneesh Kumar G.