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License Management

Hi, 

I have installed Essential Studio 12.3.0.36. After I have updated to version 12.4.0.24 and then to 12.4.0.30.

In license manager are assigned 3 licenses to my user, while only 1 is used. Can I (or my administrator) change this number to 1? How?
We've tried changing the number in the grid on license manager, but when I save the row the licenses number is restored to the previous number.

Thanks

Stefano

2 Replies
UB Udhaya Bala Muthuveerapandian Syncfusion Team February 10, 2015 12:06 PM UTC

Hi Stefano,

We regret for the inconvenience caused.

We are analyzing the reported issue from our side. We will update you with details on Feb 11th, 2015.

Please let us know if you need more assistance on this.

Regards,

Udhaya Bala. M


UB Udhaya Bala Muthuveerapandian Syncfusion Team February 11, 2015 09:09 AM UTC

Hi Stefano,

We were able to reproduce the problem and have logged defect report regarding this. A support incident to track the status of this defect has been created under your account. Please log on to our support website to check for further updates.

https://www.syncfusion.com/account/login?ReturnUrl=%2fsupport%2fdirecttrac%2fincidents

Please let us know if you have any questions.

Regards,

Udhaya Bala. M



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